Educating the Consumer – Many People Do It Wrong

Here we have a consumer in California with a particular issue and he’s asking advice from a stranger on a local area website who claims to have 30+ years in the industry … that industry is NOT leak detection. The consumer asks:

“I have called off the service that was scheduled for doing a water test to my home, because they showed up and said they were going to start cutting holes into my walls.

No one told me that this would happen, and I’m uncertain if this is necessary. I obviously need to get the issue figured out, to know where the leak is coming from and how to fix it, but is it necessary to cut holes into the walls? Is there any other way to find out where the issue is coming from? I know you have many years’ experience so I’ll trust what you tell me, just hoping that this won’t be opening a can of worms.”

Now, the answer posted to the Internet was this below – and remember, if it’s on the Internet, people believe it must be true:

“Unfortunately, if you don’t let the leak detection contractor open walls, you could have a can of worms and more, eventually.

Since we can’t see through walls, there is no way to see something such as a pinhole leak in a pipe. That’s just one example of what could be an issue, there can be many other things found behind drywall that could be the source.

Note that a good leak-detection company will be conservative in the amount of holes they open, how large the holes are and the cutting of those holes.

They should be neat and clean cuts so when it comes time for drywall repair, the drywall tech doesn’t have to do additional work to clean up a disaster. With experience, we can often “guess” where a leak might be within a few feet, once we start the troubleshooting process. That’s not a guarantee, but if you’re choosing someone with a lot of experience they usually can be more conservative with opening holes.”

I really want to start with the first statement this proposed 30+ year professional offered, not that he doesn’t have his best pocketable payment for services rendered in mind – but if he was a leak detection professional, this wouldn’t have been his response:

Unfortunately, if you don’t let the leak detection contractor open walls, you could have a can of worms and more, eventually.

This isn’t true. In our Plumbers Leak Detection Kit, from LeakTronics, we listen through walls after we’ve isolated what pipe is actually leaking. We DO NOT just go into a home and take the homeowner’s word that the only leak in the house is the one he suddenly saw bleeding through the wall. Imagine the other patina, pinhole leaking and issues that have risen in the time it took for this rust spot to bleed through concrete. By performing a proper leak detection – starting at the meter on the street, we are going to find all the areas leaking, and if it is just that one, we’ll know that after doing the job right. What we don’t do is start punching holes in walls. A proper leak detection is NON-INVASIVE.

Then, the professional attempted to console the consumer with this bit of advice:

Since we can’t see through walls, there is no way to see something such as a pinhole leak in a pipe.

He isn’t aware that there is a way. We listen for the sound of leak. Our equipment allows us to listen through literal feet of solid surfaces, soil, aggregate and landscaping, floors, walls, cabinets – wherever the pipe is, we’re going to hear the leak under house pressure, or we’re going to create the sound of the leak using light pressure and air injecting. It’s easy – you learn how in the Plumber’s leak Detection Training we took from LeakTronics. Like our pool training, the Plumbers training came with the complete Plumbers Leak Detection Kit. We use it every day and we get paid – without cutting holes in walls to find leaks.

The one thing this guy shared with the consumer, after literally scaring him into beliving his honme would be chopped up into bits was:

… if you’re choosing someone with a lot of experience they usually can be more conservative with opening holes.

Yes – something properly stated, but we don’t say “conservative.” What it is, as we tell customers, is NON-INVASIVE. Leaks make noise, we hear the noise. It’s really that simply. If you have a stomach ache, the doctor doesn’t start cutting you open at the top and work his way down to your stomach. Neither do we! We get to the root of the problem by isolating where the leak is and reducing the amount of damage you’ll go through to make the repair.

The point I am making is – educate the consumer on how things are done properly and they won’t be cancelling appointments with leak detection specialist and asking strangers on websites how to get things done. Non-invasive leak detection is the consumers dream come true, and you can do it. As a contractor, you know what makes homes tick. Want to find leaks faster so you can get to the repairs? Visit LeakTronics now and learn how.